Online Sales

Terms and Conditions for Online Sales by Diamond Audio to Consumers

1. This document contains very important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you. Please read it carefully.

important notice: disputes about these terms of sale are subject to binding arbitration and a waiver of class action rights as detailed in section 11 below. By placing an order for products from this website, you accept and are bound by these terms and conditions.

you may not order or obtain products or services from this website if you (a) do not agree to these terms, (b) are not the older of (i) at least 18 years of age or (ii) legal age to form a binding contract with Diamond Audio inc., or (c) are prohibited from accessing or using this website or any of this website’s contents or goods by applicable law.

These terms and conditions for online sales by Diamond Audio (these “Terms”) apply to the purchase and sale of products through (the “Site”).

These Terms are subject to change by Diamond Audio (referred to as “us”, “we”, or “our” as the context may require) without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms before purchasing any product that are available through this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.

These Terms are an integral part of the Website Terms of Use that apply generally to the use of our Site. You should also carefully review our Privacy Policy before placing an order for products or services through this Site.

2.  Order Acceptance and Cancellation.

You agree that your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us or we will not be obligated to sell the products to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between Diamond Audio and you will not take place unless and until you have received your order confirmation email.

Product pricing and product availability are shown on this Site, however the Site may contain errors. Pricing or availability may be subject to change at any time without notice.  We reserve the right to modify or cancel your purchase for any type of error on the website.
To place an order, simply add the desired items to your shopping cart. You can add, delete, update, or change the quantities of products in your cart while you shop the Site. Once you are ready to buy, proceed to check out to enter your shipping and payment information to complete your order.
You can cancel or alter your order up until you submit the order. If your order has already been submitted, please contact Customer Service (from 9 a.m. To 5:00 p.m., EST Monday through Friday) to cancel or alter the order. Once your order has been shipped, you will no longer be able to cancel or alter the order. Instead, once your order arrives, you will need to follow the returns procedure in Section 5 below (Returns and Refunds).

3.  Prices and Payment Terms.
All prices posted on this Site are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email.

We accept payment via paypal, Visa, mastercard, and American Express.
You will be charged once your order has shipped with the exception of paypal orders. Paypal orders are charged in full upon placing the order.
Please note that certain orders are subject to a 24-hour verification period to protect all parties from unauthorized credit card use. To assist in minimizing unauthorized card usage, please ensure that your credit card company has all of your current information on file including any alternate or authorized shipping addresses.
You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

If your payment method is charged for an order that is later modified or cancelled, we will issue you a refund. 

4.  Shipments; Delivery; Title and Risk of Loss.
It typically takes 1 to 2 business days to process and ship your order. Presently, we only offer free ground shipping to the contiguous 48 states. Additional shipping charges apply to orders shipping to Alaska and Hawaii. We do not ship to Puerto Rico. We also do not ship orders to international locations.

Once your order has shipped, we will send you a shipment confirmation email which will include tracking information for your products. Depending upon your shipping address, and product availability in our warehouses, your order may arrive in multiple shipments. Any shipping or delivery dates provided will be estimates only.
Title and risk of loss pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

5.  Returns and Refunds.

Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 30 days of delivery and provided such products are returned in their original condition. To return products, you must call 213-261-4161 or contact our Returns Department to obtain a Return Merchandise Authorization (”RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number.
You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. All returns are subject to a 10% restocking fee.

Refunds are processed within approximately 3 business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site.
We warrant that during the warranty period, the products purchased from the site will be free from defects in materials and workmanship.
We limit the duration and remedies of all implied warranties, including without limitation the warranties of merchantability and fitness for a particular purpose, to the duration of this limited warranty. Our responsibility for defective products is limited to repair, replacement or refund as set forth in this warranty statement.
    (a)  Who May Use This Warranty?
      This limited warranty extends only to the original purchaser of products and services from the Site. It does not extend to any subsequent or other owner or transferee of the product.

    (b)  What Does This Warranty Cover?
      This limited warranty covers during the Warranty Period (as defined below) defects in materials and workmanship in products purchased from the Site.

    (c)  What Does This Warranty Not Cover?
     This limited warranty does not cover any damages due to:(i)  transportation; (ii)  storage; (iii)  improper use; (iv)  failure to follow the product instructions; (v)  modifications; (vi)  combination or use with any products, materials, processes, systems or other matter not provided or authorized in writing by Diamond Audio;(vii) unauthorized installation; (viii)  unauthorized repair; (ix)  normal wear and tear; or (x)  external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

    (d)  What is the Period of Coverage?
    This limited warranty starts on the date of your purchase and lasts for the “Warranty Period”. The Warranty Period is not extended if we repair or replace a warranted product or re-perform a warranted service. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
    (e)  What Are Your Remedies Under This Warranty?
    With respect to any defective products during the Warranty Period, we will, in our sole discretion either: (i) repair or replace such products (or the defective part) free of charge or (ii) refund the purchase price of such products. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective products.
    (f)  How Do You Obtain Warranty Service?
    To obtain warranty service, you must call 213-261-4161 or email our Customer Service Department during the Warranty Period to obtain an RMA number. No warranty service will be provided without an RMA number.
    (g)  Limitation of Liability.

    The remedies described above are your sole and exclusive remedies and our entire obligation and liability for any breach of this limited warranty. Our liability will under no circumstances exceed the actual amount paid by you for the defective product that you have purchased through the site, nor will we under any circumstances be liable for any consequential, incidental, special or punitive damages or losses, whether direct or indirect.

7.  Goods Not for Resale or Export.

You agree to comply with all applicable laws and regulations of the various states and of the United States including all Export Regulations, as defined below. You represent and warrant that you are buying products or services from the Site for your own personal or household use only, and not for resale or export.
8.  Privacy.

Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site.
9.  Force Majeure.

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
10.  Governing Law and Jurisdiction.

All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of Florida without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any jurisdiction other than those of the State of Florida.
11.  Dispute Resolution and Binding Arbitration.
You and Diamond Audio agree that these Terms affect interstate commerce and that the U.S. Federal Arbitration Act governs the interpretation and enforcement of these arbitration provisions. This Section 11 is intended to be interpreted broadly and governs any and all disputes between us including but not limited to claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory; claims that arose before these Terms or any prior agreement (including, but not limited to, claims related to advertising); and claims that may arise after the termination of these Terms.

Most disputes can be resolved without resorting to arbitration. If you have any dispute with us, you agree that before taking any formal action, you will contact us at 3761 S. Hill St, Los Angeles, CA 90007, Attn: Legal Department, and provide a brief, written description of the dispute and your contact information. Except for intellectual property and small claims court claims, the parties agree to use their best efforts to settle any dispute, claim, question, or disagreement directly through consultation with Diamond Audio, and good faith negotiations shall be a condition to either party initiating a lawsuit or arbitration.

If the parties do not reach an agreed-upon solution within a period of sixty (60) days from the time informal dispute resolution is initiated under the Initial Dispute Resolution provision above, then either party may initiate binding arbitration as the sole means to resolve claims, subject to the terms set forth below. Specifically, all claims arising out of or relating to these Terms, the parties’ relationship with each other, and/or your use of Bose shall be finally settled by binding arbitration administered by the American Arbitration Association (”AAA”) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this Section 11. (The AAA Rules are available at or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.
The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.
12.  Assignment.

You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 12 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
13.  No Waivers.

The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Diamond Audio
14.  No Third Party Beneficiaries.

These Terms do not and are not intended to confer any rights or remedies upon any person other than you.
15.  Notices.
    (a)  To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.    

    (b)  To Us. To give us notice under these Terms, you must contact us as follows:

  • By facsimile transmission to 213-261-4161;
  • By personal delivery, overnight courier or registered or certified mail to Diamond Audio at 3761 S. Hill St, Los Angeles, CA 90007. We may update the facsimile number or address for notices to us by posting a notice on the Site. Notices provided by personal delivery will be effective immediately. Notices provided by facsimile transmission or overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.

16.  Severability.

If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
17.  Entire Agreement.

These Terms, our Website Terms of Use and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.