One of our top priorities is to get your merchandise to you safely and cost effectively. That’s why we provide Free Shipping on all of our products. Orders takes 2-3 business days to handle and ship, however for exception some Epsilon and Crux units may takes 5 days to be shipped as these are pre-order items. US orders are generally shipped with FED-Ex, but may also be shipped with USPS or regional carriers. All orders are protected from damage with shipping insurance and all new products include Manufacturer warranty.
** Free shipping offer is valid on orders shipping within the continental United States (Excluding Orders to Hawaii, Alaska or Puerto Rico).
Carriers : FED-Ex, USPS ( items weighting less than 3 lbs. through USPS)
Note: There are exceptional brands that may require additional 3-4 days to process after receipt of orders.
Once an order has been shipped, we send our customers an email with the tracking number for the order. Click on the tracking link in the email to follow the location of the package on the carrier's website. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at firstname.lastname@example.org or call us at 213-261-4161.
Due to the valuable contents of some shipments, Diamond Audio Technology may require a signature upon delivery. Such guidelines will not be overruled upon the customer's request. Please understand that this is a security measure taken by our Company to ensure the safe delivery of each package and guarantee excellent service. Many of our third-party shipping carriers and payment companies require signatures upon delivery to protect against fraud and theft. Customers may request a signature upon delivery by calling Diamond Audio Technology Customer Service at 213-261-4161 or by Emailing us at email@example.com.